** For customer service responses may take up to 3 to 4 business days due to high volume. In-Store Pickups shall be.US49. This also means the original date of the pre-order items has been delayed and that our crew will start packing your orders as the items arrives to our warehouse. Shipping for all orders will begin once the pre-order item is available in-store. We encourage you to track your package via your confirmation tracking number. Especially poster tubes, since its shape and shipping method, media mail.
box will be canceled and refunded.ĭue to the outbreak of the COVID-19 we are informed by our postal service partners, that shipments and tracking may experience heavy delays. We currently do not ship outside the U.S, to a shipping center, or to P.O. Therefore, if there's any problem please try to contact the carrier directly. If you choose Media Mail as your shipping method, we will not be responsible for lost or damaged packages once they have been sent out to USPS. Once our department has dropped off the package with our carrier, there's a limited access. In the case that this occurs, the customer will have to pay for shipping once again, so we would recommend you choose the priority mail option when ordering items that are not considered media as stated on their website: Orders that include items that are not considered media by USPS may have a chance to be returned to us. It usually takes 2-3 business days as well to get the items from Korea to us from the released date. Shipping will be placed after 2-3 business days, however if your item contains pre-order items, the order will be shipped once the products are in our warehouse. If the order is not picked up within the allotted time period, the order will be cancelled and a refund will be provided in the form of store credit with a $15 restocking fee. * We will hold onto pickup orders for up to 90 days after a pickup email is sent. We will NOT release any pickup items without the pickup email It does take between 1 to 3 business days for our department to prepare and send out the 2nd email. Please wait until you receive the 2nd email stating that your order is ready for pick up. There will be no exceptions.įor pick up customers, you will be receiving two emails in total indicating the status of your order.
No refund or exchange process will be taken in place. We will ask you to send the damaged item back, so please DO NOT open it up.Īll items on sale will be FINAL. We will only exchange an item if you record an unboxing video with no cuts or edits and send it to us via email. We will require an unboxing video as a proof for our records. In terms of that please make sure that your addresses and your shipping methods are accurate. No cancellations, exchanges, or refunds will be made under any circumstances.
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